For COOs
Connect the strategy to the operating system required to deliver it.
Žilić Consult helps COOs turn product and market commitments into launch plans, operating responsibilities, readiness gates and cross-functional execution.
Service information reviewed .
Complex products fail at the seams between functions. The work makes dependencies visible across product, technology, commercial, partner and service operations before they become launch problems.
Support can be a readiness review, operating-model sprint, programme reset or interim leadership mandate.
When this is useful
- The launch date exists, but readiness criteria and ownership do not.
- A new market depends on local partners and operational setup.
- Product decisions are creating hidden service or support costs.
- A cross-functional programme has activity but weak decision governance.
Typical outputs
- Operating model and responsibility map
- Integrated plan, dependencies and critical path
- Readiness criteria and decision gates
- Risk, issue and escalation structure
- Leadership reporting and launch governance
Method and limitations
How the work is grounded
The work starts from the promised customer outcome and traces what every function and partner must make true. Unknowns and assumptions remain visible until resolved.
Material conclusions distinguish sourced facts, client evidence, observations, estimates and professional recommendations. See the methodology and source policy.
Common questions
Can you review an existing operating model?
Yes. The review can focus on responsibilities, bottlenecks, service economics, launch readiness or a specific transformation.
Do you provide project management?
Programme leadership can be included, but the core value is decision and operating integration rather than administrative project tracking.